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Agents may appreciate not being tied to their desks. Wireless headsets allow the wearer to move about more freely. However, they don’t need to be charged and are simple to install. Wired headphones generally don’t allow the wearer to go further than ten feet from the connection. Whether you want the call center headsets to be wireless or wired is a matter of preference and budget. If you have a loud or busy call center you may prefer either a noise-canceling or ultra-noise canceling microphone. You should choose one that suits the noise level and level of background noise in your space. Microphones are generally rated for different audio levels. It enables the caller to clearly hear the agent. A microphone is an important part of a call center headset. Other comfort considerations include soft but durable high-quality materials, ear and headband cushions, and whether the call center headset is lightweight.
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This type of call center headset is usually only monaural. They sit inside the ear or loop over the ear. In-ear call center headsets do not have a headband attachment. They can be more comfortable for some but more expensive for the call center to provide. For this reason, they are generally only available as binaural. Although, some may not like the weight of the headset on the top of their head or worry it may mess up their hair.īehind the neck, headphones go behind the wearer’s neck and rest atop their ears. They are the easiest for agents to adapt to. Over-the-head call center head seats are worn as the name implies, over the head like a headband. There are three different styles of wear: over-the-head, behind the neck, and earpiece. Comfort is very important for productivity, especially if agents will be wearing their call center headsets for long periods. However, they may result in difficulties for agents when it comes to regulating the volume of their voice.Īside from the type of headset, there are specific features you should consider. These call center headsets can allow the agent to more clearly hear the caller and can cut down on distractions. Some binaural headsets even have noise-canceling features which make them even more immersive. These headsets are immersive and the wearer will not be able to hear much of what is going on around them. Monaural headsets are often more affordable as well.īinaural headsets are those with two earpieces, much like standard headphones.